Remarkable Results of the 2013 Edublox
Customer Satisfaction Survey

The survey consisting of 15 questions that measures 5 dimensions was made available electronically to Edublox clients of 2013 (refer to the graph below). Clients who have just started were included in the survey. Almost 15% of the clients completed the survey and the results are extremely positive. A remarkable 89% of parents are in agreement that their child is already performing better at school after enrolling them at Edublox.

The other dimensions are a summary of various questions that relate to the values of Edublox. The high scores achieved are testament to the dedication of Edublox staff to help learners with compassion and to provide commendable customer service. A specific highlight is that 96% of clients stated that they are willing to recommend Edublox to other parents. There is still room for improvement and relevant feedback is discussed with each franchisee to further improve their business performance.

Commentaries:

“One of the best decisions I have made for my son. He can now read and remember extremely well. His studying has improved tremendously. Thank You.”

“My child has grown as a person and become more confident and happy as a result of her attending Edublox. The Edublox tutor has been a saviour to me as she was failing and is now passing with flying colours.”

“I am very pleased and proud that I have enrolled my son at Edublox. He is now able to do his work on his own and loves reading. Although I noticed that he still needs more time to flourish otherwise we are happy at home and the teachers at school.”